"I want you to know how much I appreciate the service Lucas Mills offers and sustains. I deal with many businesses and they all seem to promise the world and deliver garden manure if you get my drift.
Your company has delivered excellent products, rapid delivery and your after market service is almost unbelievable. I had a problem with a part, you sent me two new ones for free. I order stuff, it arrives in two days. When I have spoken to Dudley at wood shows he goes out of his way to offer help and assistance and then even offers to go further out of his way to come and have a look at my mill.
I would like you to know how much all of this is appreciated and how much you could teach the business world about running a business.